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Student Accounts Administrator

Overview

The Student Accounts Administrator plays a key role in supporting the day-to-day operations of the Student Accounts Department by ensuring strong financial processes to enable student success and institutional effectiveness. Under general supervision, the student accounts administrator completes a full range of complex student finance related functions utilizing student billing and payment authorization systems.  The student accounts administrator is responsible for providing world class service delivery while guiding students through the payment plan set up process and management of their student finance account. 

This is a full-time non-exempt hourly position.

About ´óÏó´«Ã½

´óÏó´«Ã½ is a private university enrolling nearly 1,800 students at the undergraduate and graduate levels on campuses in Staunton and Fishersville, Virginia, and online. Since 1842, this intimate learning environment has allowed students to cultivate strong connections with faculty, staff, and peers. With a rich
history of access and innovation, ´óÏó´«Ã½ prepares the diverse leaders of the future in fields ranging from health sciences, creativity and culture, business and technology, and education and society. The university is organized into three academic colleges: the Gold College of Arts and Sciences, the Murphy Deming College of Health Sciences, and the Palmer College of Professional Studies.

One of the Most Diverse Campuses in the Nation

With 60 percent of undergraduate residential students being Pell-eligible, 50 percent students of color, and 40 percent first generation, Mary Baldwin is among the most diverse campuses in the country. ´óÏó´«Ã½ fosters a vibrant and inclusive campus community, where students feel a strong sense of belonging, acceptance, support, and empowerment. 

Duties

• Support student accounts operations including billing, payment processing, book vouchers, refunds, and collections 
• Prepare, review for accuracy, and provide billing statements to students
• Deliver excellent customer service by providing direct student and/or parent support in managing student accounts by explaining tuition, fees, payment options, and related charges  
• Manage the student refund process by preparing, reviewing, and entering the refunds for processing
• Coordinate with vendors and internal departments to resolve student billing and payment discrepancies 
• Manage student withdrawals and billing adjustments as needed 
• Prepare billing invoices for a variety of programs including employer reimbursements, international colleges and programs, 529 Plans, military programs, etc. 
• Process and ensure timely distribution of the annual 1098-T tuition tax forms
• Manage student account hold process in alignment with established policies and procedures 
• Prepare and enter various fiscal processes including but not limited to entering journal entries into the financial system
• Collaborate with the office of Student Engagement to accurately bill room and board charges
• Apply rules, regulations, procedures, and guidelines governing financial aid, student billing and debt collections 
• Partner with other departments on campus to build strong collaborative relationships focused on continuous improvement efforts
• Special projects or duties as assigned.

These responsibilities are not exhaustive and additional duties can be assigned as needed.

Minimum Requirements

• Associate degree in finance, accounting, or related math or business field. 
• A minimum of two years of experience in accounts receivable, collections, higher education finance, or related field.
• Strong organizational skills with ability to prioritize and handle multiple tasks and work under pressure.
• Ability to manage a high volume of inquiries via email, phone, and in person.
• Exceptional oral and written communication skills.
• Strong attention to details and accuracy of maintaining financial related data. 
• Proficient computer skills, including knowledge with Google Suite, Adobe, and Microsoft Office.
• Knowledge of accounting principles, collection procedures, computerized accounting and student billing systems.

To Apply

Interested candidates should send a cover letter and resume to Jill Gable, AVP Enrollment Management, at jegable@marybalwin.edu.